Technical Support

 

Email:

support@zipfiler.com

 

 

Known Issues

 

·          you cannot create subfolders when using disk spanning

·          you cannot update existing zip files when using disk spanning

 

 

Frequently Asked Questions

 

·          Is Windows XP supported?

·          I’m running Windows XP.  Why doesn’t my scheduled backup fire?

·          Why isn't Windows 95 supported?

·          What about future updates/versions?

·          I lost my registration information.  Can you send it to me again?

·          I would rather not use a credit card online.  Can I still place an order?

 

Is Windows XP supported?

Yes.  ZipFiler has been tested with XP (Home and Professional editions).  Since only the latest components were used during development, you can be assured that your copy will perform efficiently on these platforms.

 

I’m running Windows XP.  Why doesn’t my scheduled backup fire?

Windows XP and Windows 2000 - local user accounts that are running scheduled tasks must have a password for their account.  For users that are upgrading from Windows 98, Windows 98 SE, or Windows Me, previously-scheduled tasks may not run until the user that was scheduling tasks creates a password for his or her account, and then specifies the account information in each task.  For more information, please see Microsoft Knowledge Base Article – 311119.

 

Why isn't Windows 95 supported?

Several versions of Windows have been released since Windows 95 (98, ME, 2000, XP).  In fact, on November 30, 2001 Microsoft stopped supporting Windows 95.  Although we have found no problems while running on this platform, we felt that our efforts were better spent ensuring stable and efficient performance on later releases of the Windows operating systems.

 

What about future updates/versions?

If you are a registered ZipFiler user, you will receive all future updates and releases free – forever!

 

I lost my registration information.  Can you send it to me again?

Yes.  Just contact support@zipfiler.com and we will email you a new registration key.  Please ensure you include your full name and your email address for us to validate your registration.

 

I would rather not use a credit card online.  Can I still place an order?

Yes.  We realize that some users still have doubts about internet security.  We have a toll-free number available to accept your telephone order.  We accept:

 

·  Credit Cards: American Express, Mastercard, Visa, Discover, JCB, Diner's Club.

·  Paypal

·  Purchase Orders

·  Mail/Fax Orders

·  Phone Orders

·  Money Orders

·  Personal Checks